Got a question before you climb aboard THE POLAR EXPRESS™?
We’re here to help make your journey to the North Pole as magical as possible!

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Before reaching out, don’t forget to check our Frequently Asked Questions. You may find your answer waiting there like a gift under the tree!

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Our Polar Express team can be reached through the Contact Us form below or directly via email (polarexpress@mnr.org.uk).

Please note: We are unable to offer telephone support for the Polar Express under any circumstances. This ensures our elves can stay focused on delivering the most enchanting Christmas experience for all our guests.

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Whether you have an enquiry about tickets, accessibility, or anything else related to your adventure, simply send us a message and one of our helpful elves will get back to you as soon as they can.

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Wishing you a warm and wonderfully festive Christmas season.

We can’t wait to welcome you all aboard!